Return & Refund Policy

1. Return Window

We want you to love your Wesplit purchases. If for any reason you are not completely satisfied, we offer a hassle-free return and exchange window. The eligibility period depends on the product category:

• **Apparel (Shirts, Tops, Pants, Dresses, Jackets):** 10-day return window from the delivery date.
• **Footwear (Sneakers, Heels, Boots):** 7-day return window from the delivery date.
• **Accessories:** 3-day return window (only eligible if damaged upon receipt).

The specific return window is shown on each product's page and in your checkout details.

2. Return Conditions

To qualify for a full refund or exchange, items must meet the following strict criteria:

3. Non-Returnable Items

Due to hygiene standards and clearance sales, the following items are **final sale** and cannot be returned or exchanged:

• Innerwear, lingerie, swimwear, and socks.
• Cosmetics, fragrances, and personal care products.
• Customized or personalized items.
• Products purchased during special "Final Clearance" or "End of Season Sale" events (these will be clearly marked as non-returnable on the checkout page).

4. Return Process

Initiating a return is simple. Follow these steps:

1. Go to the **Returns & Refunds** page under your Account Panel: My Returns.
2. Select the delivered order and item you want to return.
3. Choose your return reason and fill in any additional details, then submit.
4. Once our team reviews and approves your request (typically within 48 hours), we will schedule a reverse pickup at no additional cost.

5. Refund Timelines & Methods

Once your returned item arrives at our warehouse and undergoes a quality check, we will issue a refund within **2 business days**.

• **Prepaid Orders (Cards, Net Banking, UPI):** Refund will be processed back to the original source account. It may take 3 to 7 business days to reflect in your statement depending on your bank.
• **Cash on Delivery (COD) / Manual Payment Orders:** We will contact you to collect bank account details or UPI IDs to transfer the refund amount directly.